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After Sales Inquiries
Complete this form to receive assistance on the operation and maintenance of your Penagos machine.
FAQ'S
Below you will find a list of answers to the most common questions or problems with our equipment and what refers to them.
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Frequent questions
Equipment FAQ´s
You can contact us from Monday to Friday from 07:30 am to 05:45 pm* writing an email to: servicioalcliente@penagos.com or the telephone number +57 3102897020 or the number +57 7 6469999 ext. 133
* Local time in Colombia (UTC -5).
* Local time in Colombia (UTC -5).
Send us your information in Colombia to the email: grueda@penagos.com
In the rest of the world, please send it to: mcobos@penagos.com
In the rest of the world, please send it to: mcobos@penagos.com
The installation of a coffee mill or any Penagos machine is carried out according to the commercial conditions previously agreed with the Commercial Representative. If the installation has not been determined within the quote and subsequent invoice, it will not be carried out.
You can request a quote for the installation service (execution or installation advice) to the Service and After Sales team to the email: servicioalcliente@penagos.com or by calling +57 3102897020
You can request a quote for the installation service (execution or installation advice) to the Service and After Sales team to the email: servicioalcliente@penagos.com or by calling +57 3102897020
Request: it is the right that everyone has to make any request through legal means for information and / or consultation purposes, and obtain prompt answers for them.
Complaint: it is when you want to express your dissatisfaction about the quality of the service you have received from Penagos.
Claim: dissatisfaction about the product purchased from Penagos, related to its operation, non-compliance with the technical specifications or any other dissatisfaction that can be claimed as per the warranty.
Complaint: it is when you want to express your dissatisfaction about the quality of the service you have received from Penagos.
Claim: dissatisfaction about the product purchased from Penagos, related to its operation, non-compliance with the technical specifications or any other dissatisfaction that can be claimed as per the warranty.
You can directly contact our Service and After Sales line (+57) 3102897020 or the number (+57) 7 6469999 ext.133.
You can send us your case to the email: servicioalcliente@penagos.com
In case you do not have the possibility to file your complaint, claim or request by the means mentioned above, please contact your Commercial Representative or your distributor for these cases.
You can find the warranty policy in the technical manual that is delivered at the time of purchasing the Penagos machine or by clicking here.
A warranty claim can be denied due to the following:
1. The time established to request the warranty of a Penagos machine has expired.
2. Due to improper use of Penagos machines by the customer.
3. By the decision of the technical expert taking into account the warranty policies for Penagos equipment.
* Check your warranty policy.
1. The time established to request the warranty of a Penagos machine has expired.
2. Due to improper use of Penagos machines by the customer.
3. By the decision of the technical expert taking into account the warranty policies for Penagos equipment.
* Check your warranty policy.
What kind of material can be chopped in the Penagos Grass Choppers?
They are ideal for chopping grass, sugar cane, sorghum and other forage plant species.
If I want to make silage, what equipment should I use?
High speed choppers, such as the PP-300 AMG, PP-300 R and PP-600 R, are ideal for chopping to make silage.
Is the PP 300 AMG grass chopper useful for cattle’s daily rations?
Yes, but you must chop what you are going to use. If you save chopped grass for later, it will heat up, wilt, and livestock will reject it.
What is the grass cutting size on the PP-300 AMG grass chopper?
The cut size varies between 3 mm and 9 mm. This depends on the feeding.
What kind of blade does the PP 300 AMG grass chopper use?
This equipment uses curved type platen blades.
How many lubrication points does the PP 300 AMG have?
The PP300-AMG Grass Chopper has only one lubrication point (lubrication of the engine) and must be done as detailed in the manual that goes with the engine.
Can I use the PP 300 R for cattle’s daily rations?
Yes, but you must chop what you are going to use. If you save chopped grass for later, it will heat up, wilt, and livestock will reject it.
What is the grass cutting size on the PP-300 R grass chopper?
The cut size varies between 3 mm and 9 mm. This depends on the feeding.
What type of motor can I use on the PP300 R grass cutter?
It can be coupled with a gasoline motor or electric motor at 3600 rpm, single or three phase.
What should be taken into account when coupling a gasoline or diesel engine to a Chopper?
The engine must be used with a damping system (made of rubber or springs) that helps to mitigate the high vibrations of this type of engine. In this way, the motor does not transmit vibrations to the machine and thus avoids the ruptures of the hoppers, belt protectors and even the base of the motor.
What kind of blade does the PP 300 R grass chopper use?
This machine uses flat platen blades.
Can I use the PP 600 R for cattle’s daily rations?
Yes, but you must chop what you are going to use. If you save chopped grass for later, it will heat up, wilt, and livestock will reject it.
What is the cutting size of the grass on the PP-600 R grass chopper?
The cut size varies between 3 mm and 9 mm. This depends on the feeding.
What type of motor can I use in the PP 600 R grass chopperr?
It can be coupled with a gasoline motor or electric motor at 3600 rpm, single or three phase.
What kind of blade does the PP 600 R grass chopper use?
This equipment uses platen blades.
What should I do if the cut is irregular on the PP 300 AMG grass chopper?
* If you are overfeeding, reduce the feed in the hopper and place the material to be chopped by the stem.
* If the blades are not sharp, sharpen the blades with a file.
* If the blades are not sharp, sharpen the blades with a file.
What equipment should I use for cattle’s daily rations?
For daily rations, the low-speed choppers PP 7M, PP 9MR, PP 12 MR, and silage choppers PE 800 and PE 1200 are ideal for this task.
What is the cutting size of the grass on the PP-7M, PP 9MR and PP 12MR choppers?
The cut size varies between 9 mm and 12 mm.
What type of motor can I use on the PP 7M, PP 9MR and PP 12MR grass choppers?
This equipment can only be coupled with low speed single-phase or three-phase electric motors which are connected through the Penagos motor base. If you want to operate the equipment with a stationary motor, this motor must be mounted with a base separate from the machine, taking into account that the direction of rotation of the motor corresponds to the direction of rotation of the machine.
What should be taken into account when coupling a gasoline or diesel engine to the PP 7M, PP 9MR and PP 12MR grass choppers?
The engine must be used with a damping system (made of rubber or springs) that helps to mitigate the high vibrations of this type of engine. In this way, the motor does not transmit vibrations to the machine and thus avoids the ruptures of the hoppers, belt protectors and even the base of the motor.
What kind of blade do the PP 7M, PP 9MR and PP 12MR grass choppers use?
This equipment uses metal sheet blades.
What is the reverse lever located on the sprockets unit of the PP 9MR and PP12MR grass choppers for?
This lever is used to reverse the direction of the forage if it gets stuck.
What equipment should I use for my cattle’s daily rations?
For daily rations, the low-speed choppers PP 7M, PP 9MR, PP 12 MR, and silage choppers PE 800 and PE 1200 are ideal for this task.
What is the grass cutting size on the PE-800 silage chopper?
The cutting size can be adjusted to 5 mm, 6.5 mm and 9 mm.
What type of motor can I use on the PE 800 and PE 1200 silage choppers?
This equipment can use single phase or three phase high speed and low speed electric motor or can use a stationary motor.
What should be taken into account when coupling a gasoline or diesel motor to the PE 800 and PE 1200 silage choppers?
The engine must be used with a damping system (made of rubber or springs) that helps to mitigate the high vibrations of this type of engine. In this way, the motor does not transmit vibrations to the machine and thus avoids the ruptures of the hoppers, belt protectors and even the base of the motor.
What type of blade do the PE 800 and PE 1200 silage choppers use?
This equipment uses platen blades.
What is the grass cutting size on the PE-1200 silage chopper?
The cutting size can be adjusted to 5 mm, 7 mm, 11 mm and 14 mm.
What is the reverse lever located on the sprockets unit for?
This lever is used to retract the forage if there is a jam. If the reverse is operated, it should not be done immediately as the sprockets may be affected or split.
What is the use of adjusting the length of the pressure plate?
The pressure plate is used to its greatest length when the bag is starting to fill. As the bag is being filled, the pressure plate goes back to avoid overpressure.
What is the correct position to operate the lever tee?
When the forage is pressed with the lever tee, the top of the lever should be parallel to the floor tee.
What type of bag should I use to ensile forage?
You must use a 6 gauge bag with dimensions of 1.10 length x 0.6 width (metres).
What do the letters TP mean?
This means that this reference chops, grinds and crushes.
What products can I use in the TP-8R chopper and crusher?
Only dry products, products with a humidity percentage not higher than 20%, or forages to make concentrates can be processed in this machine.
Can I use the TP-8R chopper as a forage chopper?
It is not recommended if you are going to chop forage for daily ration.
Forage can be minced to make concentrates.
Forage can be minced to make concentrates.
How do I select the sieves for the chopper and crusher?
The structure of the product to be processed must first be verified.
The smooth sieve is used for chopping.
The 1.5 mm and 3 mm sieves are used for grinding.
The 6 mm and 10 mm sieves are used for crushing.
The smooth sieve is used for chopping.
The 1.5 mm and 3 mm sieves are used for grinding.
The 6 mm and 10 mm sieves are used for crushing.
What is the plastic hopper of the TP-8R chopper and crusher used for?
This hopper is used to dose the bulk product to be processed.
When using green forage or wet grains, the smooth sieve should be used.
When using dry forage or dry grains, sieves can be used and the material will come out from the bottom.
When using green forage or wet grains, the smooth sieve should be used.
When using dry forage or dry grains, sieves can be used and the material will come out from the bottom.
What kind of blade does the TP 8 chopper and crusher use?
This equipment uses platen blades.
What products can I use in the TP 24 chopper grinder?
Only dry products or products with a% humidity not higher than 20% or forages can be processed to make concentrates.
Can I use the TP 24 chopper as a forage chopper?
It is not recommended if you are going to chop forage for daily ration.
Forage can be minced to make concentrates.
Forage can be minced to make concentrates.
What is the plastic hopper of the TP 24 chopper used for?
This hopper is used to dose the bulk product to be processed.
When using green forage or wet grains, the smooth sieve should be used.
When using dry forage or dry grains, sieves can be used and the material will come out from the bottom.
When using green forage or wet grains, the smooth sieve should be used.
When using dry forage or dry grains, sieves can be used and the material will come out from the bottom.
What kind of blade does the TP 24 mincer use?
This equipment uses platen knives
What is the function of the TP 32 chopper and crusher?
This equipment is used to crush, chop, grind and pulverize.
How is the TP 32 different from the TP 8 and TP 24?
The TP 32 pulverizes, therefore a cyclone is used to pack the pulverized flour.
What is the cyclone used for?
The cyclone is a hopper that is used to pack the pulverized product.
What is the chopping attachment on the side of the machine for?
As a compelement to the chopping, grinding, crushing and pulverizing process, the TP 32 can be used as a forage chopper, whole cob chopper to produce concentrates or feed supplements for livestock.
What kind of blade does the TP 32 chopper and crusher use?
This equipment uses platen blades.
What is the TRP 11 waste chopper used for?
This equipment is designed to chop plant waste produced in floriculture, horticulture and urban waste to stabilize the waste (composting).
What type of motor can I use on the TRP 11 waste chopper?
Either high or low speed three-phase electric motors, a stationary motor or a motor with tractor coupling can be used.
What should be the shape of the product to be chopped?
Products can be long or bulk, taking advantage of gravity, the inclination of the hopper and the feed roller.
What kind of blade does the TRP 11 chopper use?
This equipment uses platen blades.
What is the TDV 24 ARTDV 24 AR Vegetable Waste Shredder used for?
This equipment is used to process vegetable waste produced in the floriculture industry, in pruning, harvesting, post-harvesting and eradication of waste from the floricultural sector.
Can you grind heliconia or products that are high in fiber?
No, the machine is designed with saw type hammers. It does not have cutting blades.
What type of motor can I use in the TDV 24 AR vegetable waste shredder?
High and low speed three-phase electric motor and stationary motor can be used.
Can I transport the equipment over long distances?
No, the tires on the equipment are dedicated to operating the equipment in the workplace and being able to move it small distances while it is being operated.
How many rotations do the serrated or saw hammers on the TDV 24 AR Vegetable Waste Shredder have when they wear out?
The hammers have 6 positions to change the rotation when wear occurs.
What is the finger feeding drum for?
Its wide hopper as a complement to the finger feeding drum facilitates the feeding of products that form tangles or that are intertwined.
What kind of blade does the TDV 24 vegetable waste shredder use?
This equipment uses platen blades.
What products can I grind on the MDP 60 disc mill?
You can grind dry products such as coffee, cocoa, peanuts, peas, among others, or wet products.
Can I grind dry and wet products with my MDP-60 disc mill?
Yes, because it uses extruder screws (feeder shafts) that allow the use of wet or dry products.
How is the disc spacing graded?
Using the wheel located in front of the feed hopper. Turning to the right brings the discs closer together, turning to the left spreads the discs.
How is the MDP 60 disc mill driven?
It is driven by low speed single-phase or three-phase electric motors. It is not recommended to use stationary motors because the smoke from these motors contaminates the processed product.
What is the volume of the feed hopper?
The volume of the hopper is 14,600 cm3 or 14.6 L
What is the material of the grinding discs?
The grinding discs are made of nodular iron or stainless steel. Stainless steel discs are optional.
What type of product does the DM 10 maize sheller process?
The DM 10 maize sheller shells maize with leaves. The type of product and humidity are specified in the technical manual of the equipment.
Can the DM 10 maize sheller shell the cobs without the leaves?
Yes, but it reduces cleaning and increases the amount of grains that come out in the cob. For this, you must reduce the speed of the equipment until verifying that not so much grain comes out in the cob and that the cleaning is acceptable.
What type of motor can be used in the DM 10 maize sheller?
Only low speed single-phase or three-phase electric motors can be used.
How should the DM 10 maize sheller be fed?
The feeding in the DM 10 maize sheller is manual. You must enter the cobs one by one but continuously.
What type of product does the DM 20 maize sheller process?
The DM 20 maize sheller shells maize with leaves.
Can the maize sheller DM 20 shell the cobs without the leaves?
Yes, but it reduces cleaning and increases the amount of grains that come out in the cob. For this, you must reduce the speed of the equipment until verifying that not so much grain comes out in the cob and that the cleaning is acceptable.
What type of motor can be used in the DM 20 maize sheller?
Low speed or high speed single-phase or three-phase electric motors or high speed stationary motors can be used.
How should the DM 20 maize sheller be fed?
Feeding in the DM 20 maize sheller is manual. It must be fed to the full hopper.
Can the DM 20 maize sheller shell beans?
Yes, by reducing the operating speed and requesting the special sieve and retarders from your Commercial Representative.
Can the DM 20 maize sheller be operated with a tractor?
Yes, for this you must accommodate the tractor to the machine, that is, do not overfeed the DM 20 maize sheller.
How is the DM 20 maize sheller attached to the tractor?
The DM 20 maize sheller is coupled to the 3 points of the tractor (hydraulic arm, PTO and tie device).
Can the DM 40 maize sheller shell the cobs without the leaves?
Yes, but it reduces cleaning and increases the amount of grains that come out in the cob. For this, you must reduce the speed of the equipment until verifying that not so much grain comes out in the cob and that the cleaning is acceptable.
What type of motor can be used on the DM 40 maize sheller?
It is recommended to operate the DM 40 maize sheller with a tractor; but it can use high speed stationary motors.
How should the DM 40 maize sheller be fed?
Feeding in the DM 40 maize sheller is manual. It must be fed to the full hopper.
Can the DM 40 maize sheller shell beans?
No, this equipment is not designed for shelling beans. If required, please contact your Commercial Representative.
Can the DM 40 maize sheller be operated with a tractor?
Yes, this equipment is designed to be powered by a tractor. For this you must accommodate the tractor to the machine, that is, do not overfeed the DM 40 maize sheller.
How is the DM 40 maize sheller attached to the tractor?
The DM 40 maize sheller is coupled to the 3 points of the tractor (hydraulic arm, PTO and tie device).
What products does the DC 4000 cereal sheller process?
It is a special machine to process cereals (beans, soybeans, sorghum, rice, wheat, barley, among others). You can also shell maize but it must have the leaves.
What type of drive does the DC 4000 cereal sheller have?
The DC 4000 cereal sheller is used only with a tractor, but the stationary motor coupling can be ordered from a commercial representative.
How should the DC 4000 cereal sheller be fed?
The hopper must be filled completely and fed continuously.
Can the DC 4000 cereal sheller shell maize without the leaves?
No, the vibrating sieve may jam.
What type of drive does the TH 6 sugar cane mill have?
It can be driven by low speed three-phase electric motor or low speed stationary motors.
What is the extraction performance of sugar cane juice?
The yield is 60% juice extraction. For every 100 kg of sugar cane that enters the equipment, you will get 60 kg of sugar cane juice.
How many kilograms of brown sugar blocks can be obtained with a TH 6 sugar cane mill?
You can get between 60 and 70 kilograms of brown sugar blocks per hour.
What type of drive does the TH 8 sugar cane mill have?
It can be driven by low speed three-phase electric motor or low speed stationary motors.
What is the extraction performance of sugar cane juice?
The yield is 60% juice extraction. For every 100 kg of sugar cane that enters the equipment, you will get 60 kg of sugar cane juice.
How many kilograms of brown sugar blocks can be obtained with a TH 8 sugar cane mill?
You can get between 80 and 90 kilograms of brown sugar blocks per hour.
Where can the Forage Harvester be used?
This equipment is used only on flat terrain or undulating terrain that does not exceed an incline greater than 10°.
What kind of sown crops can I harvest with the CF-20 forage harvester?
Broadcast sown crops or crops sown in rows can be harvested.
Can I harvest short grasses (grasses that are no more than 1.5 m) with the CF-20 forage harvester?
Yes, but it is not recommended. This depends on the variety of the grass. You can chop Cuba 22 grass or star grass.
Harvesting with the CF-20 forage harvester can I make silo?
Yes, but you must make sure that when the chopped grass enters the silo bags, they do not have oxygen inside.
What is the minimum tractor power to operate the CF-20 forage harvester?
The minimum power that a tractor must have is 50 hp.
What is the forward speed of the tractor to operate the CF-20 forage harvester?
Tractors cannot exceed 4 kilometers per hour.
How do I rate regrowth when using the CF-20 forage harvester?
Regrowth is graduated with the guide wheel. Set the guide wheel to the desired cutting height position.
How many cutting sizes does the CF-20 forage harvester have?
Using 10 blades you can get 5 mm, 7 mm, 10 mm and 15 mm cut sizes.
Using 5 blades you can get 10 mm, 14 mm, 20 mm and 30 mm cut sizes.
Using 5 blades you can get 10 mm, 14 mm, 20 mm and 30 mm cut sizes.
What gooseneck and deflector targeting system does the CF-20 forage harvester use?
The steering system is mechanical through wire.
Does the CF-20 forage harvester have a safety system when there is an overload in the system?
Yes, it has a gear (pin) fuse system.
What kind of blade does the CF-20 forage harvester use?
This equipment uses platen blades.
Why is my coffee pulper mixing too much pulp skins with the parchment?
The causes can be:
- * The machine is being operated above the recommended speed.
- * Feeding graduation flaps are wide open.
- * The grater sleeve is very worn.
- * The pulping channel is poorly calibrated or worn.
- * The type of pulping channel is the wrong one.
- * There is a lot of green or dry coffee.
- * Calibrate the feeder shaft blades so that the feed is less.
- * Change the grater sleeve.
- * Gauge and if necessary, change the pulping channel.
- * Perform float separation to cherry coffee to process ripe coffee in good condition.
Why are broken or damaged beans coming out of my coffee pulper?
The causes can be:
- * The grater sleeve teeth are wide and sharp.
- * The grater sleeve does not fit perfectly to the body of the equipment.
- * The pulper’s pulping channel is not properly calibrated.
- * The pulping channel is clogged.
- * The machine is not turning at the recommended speed.
- * If it is the grater sleeve that has faults, proceed to change it for a new one, Penagos brand.
- * Carry out a complete cleaning of the pulping channel and calibrate it until obtaining the required result.
Why doesn’t my coffee pulper give me the capacity indicated in the manual?
The causes can be:
- * The feeding flaps or the adjustment screw are very closed.
- * The grater sleeve is excessively worn.
- * The pulper is being operated below the recommended speed.
- * Calibrate the feed blade until the expected result is obtained.
- * Replace the grater sleeve with a new one and gauge the pulping channel to fit the new installed grater sleeve.
- * If you notice that the machine is running below the required speed, replace the motor pulley with a larger diameter one.
What should be the size of the bean to use a coffee pulper?
There is no defined size for our Penagos machines. This is why our equipment has different references of pulping channels for all types of coffee beans. You must identify the average size of your coffee.
How to calibrate the pulping channel of my Penagos coffee pulper?
Please visit our Youtube channel in:
What is the accepted range of pulp skins mixture with the parchment and mechanical damage to know if my horizontal coffee pulper is working properly?
According to the NTC 2090 standard, it says that with some coffee input conditions, the following values of defects in the bean are accepted:
Why are unpulped beans coming out of my coffee sorting module and how do I fix it?
The causes can be:
- * the pulping channel is worn or poorly calibrated
- * incorrect type of pulping channel
- * grater sleeve in poor condition
- * Adjust and check the graduation of the pulping channel. If necessary, change and calibrate the pulping channel.
Why is mechanically damaged bean coming out of my coffee sorter module and how do I fix it?
The causes can be:
- * The pulping channel is very close (tight) to the pulper grater sleeve.
- * Teeth of grater sleeve are uneven.
- * Excess feed in the hopper
- * There is a lot of green or dry coffee.
- * Separate and calibrate the pulping channel until the expected result is achieved.
- * With a soft material, gently touch the teeth of the grater sleeve that are uneven so that they can be equal to the others.
- * Gauge the capacity of the hopper with the feeder shaft blades.
- * Change the bearings. If they are out of adjustment, they are probably worn.
Why is pulp coming out with the pulped parchment coffee from my coffee sorter module and how can I fix it?
The causes can be:
- * Excess feed in the hopper.
- * Grater sleeve teeth are worn.
- * Pulping channel rows are worn.
- * Cylinder is rotating too fast.
- * The type of pulping channel is not the right one.
- * Calibrate the feeding blade to adjust the feeding to the equipment.
- * Change the grater sleeve and calibrate the pulping channel.
- * Change and calibrate the pulping channel.
- * Change the motor pulley for a smaller one.
What should be the size of the bean to use a Horizontal Coffee Pulper?
There is no defined size for our Penagos machines. This is why our equipment has different references of pulping channels for all types of coffee beans.
You must identify the average size of your coffee.
Why is my coffee pulper mixing too much pulp skins with the parchment?
The causes can be:
- * The machine is being operated above the recommended speed.
- * Feeding graduation flaps are wide open.
- * The grater sleeve is very worn.
- * The pulping channel is poorly calibrated or worn.
- * The type of pulping channel is the wrong one.
- * There is a lot of green or dry coffee.
- * Calibrate the feeder shaft blades so that the feed is less.
- * Change the grater sleeve.
- * Gauge and if necessary, change the pulping channel.
- * Perform float separation to cherry coffee to process ripe coffee in good condition.
Why are broken or damaged beans coming out of my coffee pulper?
The causes can be:
- * The grater sleeve teeth are wide and sharp.
- * The grater sleeve does not fit perfectly to the body of the equipment.
- * The pulping channel is not properly calibrated.
- * The pulping channel is clogged.
- * The machine is not rotating at the recommended speed.
- * If it is the grater sleeve that has faults, proceed to change it for a new one, Penagos brand.
- * Carry out a complete cleaning of the pulping channel and calibrate it until obtaining the required result.
Why doesn’t my coffee pulper give me the capacity indicated in the manual?
The causes can be:
- * The feeding flaps or the adjustment screw are very closed.
- * The grater sleeve is excessively worn.
- * The pulper is being operated below the recommended speed.
- * Calibrate the feed blade until the expected result is obtained.
- * Replace the grater sleeve with a new one and gauge the pulping channel to fit the new installed grater sleeve.
- * If you notice that the machine is running below the required speed, replace the motor pulley with a larger diameter one.
What should be the size of the bean to use a coffee pulper?
There is no defined size for our Penagos machines. This is why our equipment has different references of pulping channels for all types of coffee beans. You must identify the average size of your coffee.
How to calibrate the pulping channel of my Penagos coffee pulper?
Please visit our Youtube channel in:
What is the accepted range of pulp skins mixture with the parchment and mechanical damage to know if my horizontal coffee pulper is working properly?
According to the NTC 2090 standard, it says that with some coffee input conditions, the following values of defects in the bean are accepted:
Why is my coffee mill mixing too much pulp skins with the parchment?
- * Because the pulping channels are incorrectly calibrated.
- * The grater sleeve is damaged or worn.
- * The machine is being operated above the recommended speed.
- * Feeding graduation flaps are wide open.
- * Some of the pulping channels are very worn.
- * The grater sleeve does not sit perfectly on the cone trunk.
- * Poor assembly that allows the accumulation of pulp between the grater sleeve and the metallic covers.
Why am I getting unpulped beans from my coffee mill?
- Because the pulping channels are incorrectly calibrated.
- * The machine does not have a pulping channel with the necessary depth.
- * The grater sleeve is very worn.
- * The mouth of the pulping channels is clogged.
- * The quality of the coffee is not optimal.
Why am I getting broken or damaged beans from my coffee mill?
- * Due to bad calibration of the pulping channels (from the pulper or cleaner).
- * The grater sleeve is damaged.
- * The teeth of the grater sleeve are wide open and sharp
- * The grater sleeve does not sit perfectly on the cone trunk.
- * The pulping channels are not properly calibrated in relation to the grater sleeve.
- * One or more pulping channels are clogged.
- * The machine is not turning at the recommended speed.
- * The grater sleeve is not an original Penagos spare part.
Why doesn’t the coffee mill give me the capacity indicated in the manual?
- * Because the graduation blades are very closed.
- * The motor you are using is not the one recommended in the technical manual.
Why are good pulped beans coming out with the rejected beans in my UCBE Coffee Mill?
- * Because the main pulper is not well calibrated to pulp the ripe beans.
- * The equipment only has one pulping unit
Why do I get bad beans mixed with good beans in my UCBE Coffee Mill?
- * The vertical pulper is incorrectly calibrated.
- * The pulper’s pulping channel is not adequate.
- * The equipment is not sieveing correctly.
Why is the pulp not evacuated in my compact UCBE coffee mill?
It may be that the conveyor belt is already worn and skidding.
Why is coffee coming out with the pulp in my coffee mill?
- * Wrongly calibrated helical pulping channels, use a # 20 gauge.
- * Worn or damaged trunk of the grater sleeve cone.
- * The pulped coffee outlet channel is incorrectly positioned.
Why is pulp coffee visible in the pulp?
- * It could be a bad calibration of the pulping channel.
- * Badly calibrated helical pulping channels, use # 20 gauge
- * Worn or damaged trunk of the grater sleeve cone.
- * The pulped coffee outlet channel is incorrectly positioned.
Why is coffee coming out with the pulp in my pulping and sorting unit?
- * Clogged pulping channels.
- * Badly calibrated pulping channels, use # 22 gauge.
- * Grater sleeve is worn or damaged, change it.
Why is my pulping and sorting unit mixing too much pulp skins with the parchment?
- * The machine is being operated above the recommended speed.
- * Feeding graduation flaps are wide open.
- * Grater sleeve is badly worn.
- * The pulping channels are not properly calibrated in relation to the grater sleeve.
- * The pulping channel configuration is not suitable for the type of fruit
- * Some of the pulping channels are very worn.
- * The vibro-elastic or elastomer inserts are badly worn.
- * Demucilager baskets are clogged by impurities.
Why is my pulping and sorting unit not reaching its capacity?
- * Feeding graduation flaps are too tight.
- * Grater sleeve is excessively worn.
- * Some of the pulping channels are obstructed by foreign objects.
- * The agitator fins are damaged or worn.
- * The pulper is being operated at a lower speed than recommended.
- * Feeder has not been installed.
- * Drive belts are loose.
- * Incorrect motor speed or gear ratio.
- * The equipment is not continuously fed.
Why am I getting broken or damaged beans from my pulping and sorting unit?
- * The grater sleeve teeth are wide open and sharp.
- * Some of the grater sleeve teeth are broken, change it.
- * The pulping channels are not properly calibrated in relation to the grater sleeve.
- * The pulping channel configuration is not suitable for the type of fruit.
- * The mouth of some of the pulping channels is obstructed.
- * The machine is not rotating at the recommended speed.
- * The grater sleeve it is not an original Penagos spare part.
- * Inadequate calibration of the demucilager (see recommendations for a good mucilage removal in the equipment technical manual).
What maintenance should I perform on my conveyor belt (horizontal or vertical)?
The causes can be:
- 1. Check the alignment of the drums and belt so that it does not start to move. If the band is running to either side, adjust the band with the tensioner located at one end.
- 2. Clean and lubricate the bearings and tensioners located at both ends of the conveyor belt.
- 3. Check the belt for wear. If it shows wear, it must be replaced.
- 4. Make sure that the conveyor belt gearmotor is well adjusted to the support and that it operates according to its technical characteristics.
What if the conveyor belt is working too fast?
Adjust the speed on the variable frequency drive located on the electrical panel of the conveyor belt.
What do I do if coffee comes out between the side guide sheets and the belt?
The causes can be:Modify the height of the guide sheets by adjusting the plates that support the sheets to the structure.
What happens if the conveyor belt stops?
This is probably because the sidewall sheet is touching the belt at some point. Check that the sheet has a minimum separation of 2 mm along its entire length.
What do I do if the coffee comes out with mucilage?
It should be verified that the pulleys are as required according to the manual and that the motor is rotating at the required speed. Sometimes there are voltage drops that make the motor not work properly.
If the Ecomill gets stuck, how do I fix it?
Turn off the machine.
Manually turn the pulley in the opposite direction of operation so that the coffee is returned to the entrance.
Open the basket door and empty the coffee.
Once the equipment is empty, you can turn the equipment back on to verify that it is operating correctly.
If I have mechanical damage, how do I fix it?
It is probably because there is too much water in the washer or because the equipment is rotating faster than required according to the technical manual. Regulate the water level and validate that the pulleys attached to the equipment are those required according to the manual.
What maintenance should be performed on the Ecomill 500?
- 1. Wash all equipment parts with water and brush without touching the motor or electrical cables.
- 2. Check that the belt is tensioned.
- 3. Lubricate the bearings with a grease gun.
What do I do if the coffee comes out with mucilage?
It should be verified that the pulleys are as required according to the manual and that the motor is rotating at the required speed. Sometimes there are voltage drops that make the motor not work properly.
If the Ecomill gets stuck, how do I fix it?
Turn off the machine.
Manually turn the pulley in the opposite direction of operation so that the coffee is returned to the entrance.
Open the basket door and empty the coffee.
Once the equipment is empty, you can turn the equipment back on to verify that it is operating correctly.
If I have mechanical damage, how do I fix it?
It is probably because there is too much water in the washer or because the equipment is rotating faster than required according to the technical manual. Regulate the water level and validate that the pulleys attached to the equipment are those required according to the manual.
What maintenance should be done on the Ecomill 1500?
- 1. Wash all equipment parts with water and brush without touching the motor or electrical cables.
- 2. Check that the belt is tensioned.
- 3. Lubricate the bearings with a grease gun.
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